Purpose

This is an entry level qualification for individuals wishing to be involved in the Administration function in organization in any business sector and NGOs. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF Level 3. It will facilitate access, mobility and progression within education and training for learners who:

• Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
• Have worked in this field for many years, but have no formal qualifications and would like to achieve this through the process of RPL (Recognition of Prior Learning)
• Wish to extend their range of skills and knowledge of administration within their respective industries so that they can extend their competency levels for career development.

Exit outcomes:

The learner will be able to:

• Identify and maintain records
• Maintain an information system
• Process numerical and text data
• Receive, distribute and dispatch mail in an office environment
• Receive and execute instructions
• Process incoming and outgoing telephone calls
• Behave in a professional manner in a business environment
• Attend to customer enquiries
• Operate and take care of equipment in an office environment
• Manage time and work processes within a business environment
• Investigate the structure of an organisation
• Demonstrate an understanding of the business environment
• Keep informed about current affairs relating to one`s own industry 

Duration: 12 Months

Learners will spend up to 40 days in the classroom and the rest in the workplace applying learnt skills and knowledge through coaching.

Learning and Assessment

Our methodology is interactive and experiential. Learning, teaching and assessment are integrated. Several practical assignments where learners apply knowledge, skills and attitude are covered.