Purpose

This qualification will enable the learners in a Wholesale and Retail sector to perform the operation functions to industry standards, optimize productivity and improve service levels. The qualifying learner will be able to: 

• Ensure a positive customer experience in a Wholesale and Retail business unit
• Explain how employees can influence the objectives of a Wholesale and Retail business unit

Learners may access this qualification through the process of Recognition of Prior Learning (RPL).

Exit Outcomes:

The qualifying learner will be able to:

• Ensure a positive customer experience in a wholesale and retail business unit 
• Explain how employees can influence the objectives of a wholesale and retail business unit
• Administer the movement of stock into and from a wholesale and retail operational unit 
• Cash up point of sale and deposit unit takings
• Control credit accounts in a wholesale and retail environment
• Provide a sales service to customers of a retail unit
• Provide a sales service to customers of a wholesale unit
• Enhance the sale and preparation of perishable foods 
• Advise on and promote a range of cosmetics
• Display merchandise visually 
• Supervise forecourt personnel

Duration: 12 Months

Learners will spend up to 40 days in the classroom and the rest in the workplace applying learnt skills and knowledge through coaching.

Learning and Assessment

Our methodology is interactive and experiential. Learning, teaching and assessment are integrated. Several practical assignments where learners apply knowledge, skills and attitude are covered.